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How to Sell VoIP
 
19:05
You want to offer VoIP services. You can do it yourself or white label another service. You are a VoIP provider but are looking for guidance to improve your marketing and sales. You offer other services that you would like to integrate VoIP communications into that package. Where do you look for guidance in any of these situations? Eric Johnson, New Business Development at Bicom Systems and Gary Audin recorded this EDUcast which provides suggestions and recommendations for marketing and selling VoIP services. Eric starts by describing the VoIP market and its growth potential. He then goes on to discuss how you build VoIP service in five steps. Next, Eric discusses five steps in marketing your VoIP service. Finally he covers the five challenges of selling VoIP services. All of his comments and recommendations are covered in more detail in the book “How to Sell VoIP” https://www.bicomsystems.com/how-to-sell-voip What you will learn in this EDUcast: • How the VoIP Market is Growing • Five Steps to BUILDING Your VoIP Service • Five Steps to MARKETING Your VoIP Service • Five Challenges to SELLING Your VoIP Service Read the book, “How to Sell VoIP” https://www.bicomsystems.com/how-to-sell-voip Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born. By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded management tools.
Views: 1014 TelecomReseller
Telecom Fraud; Risks and Prevention
 
15:21
Telecom fraud has been around for decades. It can be coming to you soon. The cost to you can be enough to bankrupt your organization. It does not matter whether you have an old analog or modern SIP based system. You will find out when you recurve the bill that your provider expects to be paid. Can you get telecom fraud insurance? Jim Dalton CEO of TransNexus www.transnexus.com and Gary Audin recorded this EDUcast focusing on the problems and solutions relating to telecom fraud. Jim lays out the telecom fraud landscape. He provides two case studies that illustrate the vulnerabilities and consequences of telecom fraud. You need to invest in fraud prevention. Jim discusses the ROI for the fraud investment protection using SIP analytics. What you will learn in this EDUcast: • Telephone Fraud • Case Study; Dialing for Dollars • Case Study; Whack-a-Mole • Fraud Prevention • The ROI for Prevention • SIP Analytics TransNexus www.transnexus.com is a pioneering software development company with over 24 patents specializing in applications for managing wholesale VoIP networks for enterprises and VoIP carriers around the world. Founded by Jim Dalton in 1997, TransNexus is an active contributor to open source software projects and only offers software products based on open standards. While TransNexus maintains interoperability partnerships with strategic vendors such as Broadsoft, Metaswitch, Oracle Acme Packet, and TelcoBridges, the TransNexus solution is interoperable with any SIP-based VoIP system.
Views: 859 TelecomReseller
WebRTC Support for IE & Safari: Plugins Required
 
31:05
Web Real Time Communications (WebRTC) is more than hype. It is being used successfully. WebRTC is an open source technology that allows Real Time Communication natively from a web browser. If you want an education in WebRTC, then this EDUcast is for you. WebRTC is supported by Google, Mozilla, and Opera browsers (today) but not Internet Explorer (IE) or Safari. You need a plug in for these two browsers. Chip Wilcox, CEO of Temasys, and Gary Audin discuss the development, standards, and application of WebRTC in this EDUcast. If you are considering or planning the use of WebRTC, then this EDUcast provides the information needed for a successful deployment. Chip describes the free plugin for IE and Safari that is available now. Two case studies demonstrate the value of WebRTC and the rapid development of applications.
Views: 1360 TelecomReseller
Create an Awesome Conference Room
 
23:52
Participation in conferences, especially small huddle room collaboration, is higher than ever. This puts more pressure on our conference technology to be easy to use for the end user while also delivering clear audio. Producing a conference experience that the participants will be happy to use relies heavily on the conference room design and selecting the right technology. In this EDUcast tutorial recorded by Tim Mackie, Fields Systems Engineer for Revolabs www.revolabs.com and Gary Audin, Tim provides real-world recommendations based on his experience designing rooms and selecting equipment. He discusses acoustics, reflections and reverberance and how they affect room design. Tim also discusses echo cancellation, soundproofing, microphone design, and the differences between tabletop and integrated solutions. What you will learn in this EDUcast: • Acoustic principles that impact conference rooms • The basics of conference room types & room design • Selection of equipment for your application and environment Revolabs, Inc. www.revolabs.com delivers better communication in the world of business with professional microphone systems and conference systems for audio and video unified communications. The company’s introduction of wireless microphones for conferencing revolutionized business communications by allowing unprecedented freedom in meetings. Revolabs’ ability to produce superior sound in large, complex spaces inspires a full portfolio of conferencing solutions that enable the most reliable and natural conversation in every meeting space. With a full range of choices — from installed to simple plug-and-play systems, wireless or wired solutions, networked audio/video capability, and remote management — Revolabs offers the most flexible and uniform set of solutions to accommodate the needs of the entire business. Revolabs is a wholly owned subsidiary of Yamaha Corporation, one of the world’s most respected names in audio. Together they are redefining the market for business communication solutions.
Views: 1362 TelecomReseller
The Changing VoIP Industry
 
15:04
Communications services keep evolving rapidly. Providers enter the market. Consolidations, compensation changes, and competition forces providers to be agile, flexible, and innovative. That means the front office (sales and customer support) and the back office (development and operations) cannot be static. We know what has changed in 2016. You need to look ahead and plan for 2017. Nick Medina, VP of Business Development for VoIP Innovations www.voipinnovations.com and Gary Audin look to the future of the VoIP industry and its influences in this EDUcast. Nick reviews provider consolidations, what drives diversifications, and compensation changes. He also provides a number of predictions and how to plan for 2017. What you will learn: • Industry Status • Market Consolidations • Compensation Changes • 2017 Predictions • Planning for 2017 VoIP Innovations www.viopinnovations.com is a key player in the VoIP industry. The provisioning, support, and billing teams developed at VoIP Innovations bring over 20 years of telecommunications experience to the table. The key to their success is to use technology to provide choice, automation, and control for the customers. This is delivered through the BackOffice platform, Titanium III. VoIP Innovations provides Wholesale VoIP origination and termination services, as well as thousands of DIDs and E911 connections. They are committed to delivering the best quality of service and the lowest possible price and no one else in the industry does it better.
Views: 480 TelecomReseller
Flexible Audio Technology; Ensuring Conferencing Versatility
 
19:02
In today's office environment practically any room can be used as a meeting space—not just traditional conference rooms. Consider, too, the increasing use of audio and video virtual collaboration systems. These trends are why successful teams require flexible audio conferencing technology that can be adapted for different applications without the need to rely on the IT department for setup. Flexible audio conferencing solutions allow for impromptu gatherings, team collaboration, and variable size meetings wherever—and however—they are needed. You may not know the number of people, purpose, or the meeting location until the last minute. This EDUcast, featuring Holger Stoltze, Senior Product Manager of Revolabs, Inc., and Gary Audin, will guide you in choosing a versatile audio conference solution. You will learn: • Features that support a wide range of conferencing environments • Configuration tips and how to evaluate technologies • Supporting various device connections • How to enter to win awesome Yamaha prizes! This EDUcast features a special bonus: After watching the EDUcast, you'll be eligible to win Yamaha prizes, including a sound bar, wireless speaker system, or high-fidelity headphones. First 100 entrants get a free T-shirt. Click here to enter. [http://marketing.revolabs.com/acton/form/8208/0035:d-0001/0/-/-/-/-/index.htm] Revolabs, Inc. www.revolabs.com is the premier provider of audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets and applications supporting the road warrior to the executive in a boardroom. The company's teleconferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting. Revolabs' solutions eliminate the cord, facilitating natural mobility by allowing participants to move about a workspace and still be heard, without being held back by wires. Revolabs' systems are secure (encrypted), rechargeable (environmentally friendly), and GSM-impervious. YOU MAY WANT TO USE BELOW IN THE BANNER FOR THE E-MAIL BLAST
Views: 927 TelecomReseller
6 Contact Center Best Practices
 
17:30
The contact center is there to serve the customer. How do you interact with the valuable customers? Are customers encountering a simple to use interaction? Are you successful with first interaction resolution? Agents are a valuable asset. How well are the agents supported? What should be measured when evaluating the contact center effectiveness? These and other considerations are presented in this EDUcast recorded with John Cray, VP Product Management at Enghouse Interactive www.enghouseinteractive.com and Gary Audin. The EDUcast explores the best practices that should be adopted by a contact center that produces a highly effective site that will satisfy both customer and agent requirements. What you will learn in this EDUcast The Role of the Contact Center Six Best Practices Best Practice Value Customer/Agent Interaction Metrics for the Contact Center A very useful companion resource is the “Best (and Worst) Practices in Customer Communications” http://www.enghouseinteractive.com/wp-content/uploads/2015/08/White-Paper-Best-and-Worst-Practices-in-Customer-Communication.pdf Enghouse Interactive www.enghouseinteractive.com delivers technology and expertise enabling customers of all PBX platforms to successfully manage multimedia interactions through effective solutions that support collaborative calls, emails and chats. We develop the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud.
Views: 774 TelecomReseller
DIDs: The Real Deal
 
22:07
An EDUcast by Gary Audin You may be on a DID right now, a Direct Inward Dial phone number. Implementing a DID number may appear easy, but there are many considerations concerning the operation. You also must evaluate who offers the DID number. You may think they are all the same. They are not. There are differences in geographic coverage, cost and billing, feature sets including SMS and 911, and control. Direct Inward Dialing (DID) is a service offered by communications providers to subscribers who operate a private branch exchange (PBX) system or subscribe to a cloud or hosted communications service. A DID provides services for multiple telephone numbers over one or more trunks to the PBX/cloud and signals the dialed telephone number to the PBX/cloud for internal call routing. This podcast recorded with Jason Tapolci, President of VoIP Innovations www.voipinnovations.com and Gary Audin, will open your eyes to the who, what, and how of DIDs.
Views: 567 TelecomReseller
Multicast Paging with SIP; The Missing Link
 
18:07
It is very likely you already have a public address (PA) in place. It is separate or integrated with your PBX. You have not touched it in years. It is unlikely it is SIP compliant. As you move to an IP PBX so does your PA system has to evolve. Don’t take the PA system for granted. You can make it SIP compliant as well increase the system clarity by use high definition voice. Tommy Lee, VP of VTech/Snom www.snom.com and Gary Audin discuss the use, deployment, and design considerations for a public announcement (PA) system. Tommy presents the PA design challenges and solutions for zone coverage. He describes how to make the PA components operate on an IP network. What You Will Learn: • Public Announcement Problems • Selecting a PA System • The Value of Zones • Design Challenges • Solutions Snom has developed a SIP bridge (PA1) https://www.snom.com/broadcasting/public-address-system/ enabling businesses to extend their existing public announcement speaker system while upgrading from digital/POTs systems into SIP-based voice communication solutions. The PA1 can be used in both small and large applications due to the inclusion of a 4-watt amplifier for single speaker projects. A microphone input is provided for two-way communication. Larger projects can utilize multiple speakers driven by external high wattage amplifier(s). The PA1 serves as an auto SIP answering preamp that drives the multi-speaker setup. Use of Snom’s proven SIP stack enables wide compatibility with all SIP platforms.
Views: 569 TelecomReseller
VoIP Security Delivered
 
19:39
You hear about application security, malware, and attacks. You cannot ignore the same issues with VoIP. So how can you keep up with the VoIP security problems? Is inherent security within your session border controller (SBC) enough? Is your SBC properly managed? Can you gain access to VoIP security problems and resolutions encountered by other users of VoIP? Ross Williams, Chief Operations Officer at Virsae www.virsae.com and Gary Audin recorded this tutorial EDUcast. The phrase “You can’t manage what you can’t see” is the core theme. Ross presents the issues, threats, and risks associated with VoIP security. He examines the SBC and its capabilities, but also its limitations for security. Ross continues by discussing how automation is necessary for VoIP security management. He points out that because their security service is cloud-based, it means a security issue detected by one customer can be applied to others ensuring that Virsae’s global view of VoIP security benefits all customers. What you will learn in this EDUcast: • VoIP Security Landscape • Common Security Threats • Risks for VoIP in Security • Session Border Controllers in VoIP • Automation in Security • Is there an ROI? Businesses around the world use Virsae’s www.virsae.com cloud services to monitor and manage their communications technology and security. Virsae keeps business communications at peak performance, so every channel remains open, customers always get answers, and workers stay productive. Ensuring VoIP security is a component of the Virsae portfolio.
Views: 89 TelecomReseller
The DSP Makes the Conference Call
 
35:23
Echo cancellation, gain control, mixing, gating – these are all functions that can make or break a conference call. You’ve all probably heard of the Digital Signal Processor (DSP). The job of a DSP in a conferencing system is to mitigate challenges like those listed above. Randy Lee, Director of Marketing at Revolabs, and Gary Audin discuss the DSP and its functionality within conferencing technologies. Attend this short course to explore how the DSP mitigates and resolves sound problems encountered in conference rooms and the technologies deployed to provide a quality sound experience. You’ll Learn: • What is a DSP? • Role of a DSP for audio conferences • DSP functionality • Problems solved by a DSP during collaboration meetings • DSP scaling for audio conference solutions Revolabs www.revolabs.com delivers professional microphone systems and conference phones for telephony and unified communications. The company’s introduction of wireless microphones for conferencing revolutionized business communications by allowing unprecedented freedom in meetings. Revolabs’ ability to produce superior sound in large, complex spaces delivers a full portfolio of conferencing solutions that enable the most reliable and natural conversation in every meeting space. With a full range of choices — from installed to simple plug-and-play systems, wireless or wired solutions, and local or cloud-based management — Revolabs offers the most flexible and uniform set of solutions to accommodate the needs of the entire business.
Views: 248 TelecomReseller
The Shift from P2P to A2P
 
10:52
You are a business. You want to increase your interaction with your customers and improve the user experience. You are a service provider. You want to offer more productive ways for your customers to communicate. Have you considered SMS as a productivity tool? Moving from person-to-person (P2P) to application-to-person (A2P) message generation and distribution will benefit both the business and the service provider. It also provides a scalable mechanism so small businesses can operate like a large enterprise. Timothy Linn, Product Manager for VoIP Innovations www.voipinnovations.com and Gary Audin recorded this short EDUcast tutorial to discuss the emerging use and values for migrating from person-to-person (P2P) to application-to-person (A2P) messaging. Tim offers use examples, insights, and predictions for A2P and its replacement for P2P messaging. What you will learn in this EDUcast: • Today’s A2P Trends • Why we’re seeing a shift from P2P • Increased Customer Experience • Practical A2P Application • How VoIP and Telecoms Relate • Future Predictions VoIP Innovations www.voipinnovations.com provides the largest phone number and termination VoIP footprint in North America. Their network includes hundreds of thousands of numbers in over 8,500 rate centers across the US and Canada and in over 60 countries around the world. With the acquisition of Apidaze, a leading CPaaS (Communications Platform as a Service) provider, all VoIP Innovations services are now programmable. Customers can build their own services on the VoIP Innovations network or add voice, messaging, fax, and video to apps, services, or business processes. VoIP Innovations also offers an ever-expanding portfolio of telecom services that were built on their Programmable Services platform. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. For more information about VoIP Innovations, visit their website or contact them today. Resources: Visit their blogs at blog.voipinnovations.com Download many different eBooks and white papers Watch our other EDUCasts on Telecom Reseller Checkout our videos on YouTube Follow us on Facebook, LinkedIn, Twitter, and Instagram.
Views: 146 TelecomReseller
Your Next DECT Phone
 
20:14
Workplace mobility is necessary today. Did you know that could build a secure on-premises wireless phone network with DECT phones? The DECT network can operate in parallel and without interference with Wi-Fi. Think of lower cost because there less cabling. Deployment is rapid. The sound quality is excellent because DECT was created for voice communications. DECT wireless does not need a network with QoS. Tommy Lee, President of snom Americas [email protected] and Gary Audin discuss the use, deployment, and network design for a DECT phone network. Tommy presents the challenges and solutions for service coverage. He provides an assessment do and a don’t list. He also discusses DECT design FAQs. He finishes with a case study for a multi- building installation. What You Will Learn • The DECT Phone • Network Design • Deployment Recomendations • Network Assessment Strategies • Resolving Design Issues • Installation Examples The Snom family of DECT products https://www.snom.com/telephones/workplace-mobility/ ensures that business users don’t sacrifice functionality and quality with increased mobility. DECT product users can move from their desks without losing the ability to manage incoming inquiries. Designed for use in small and medium-sized businesses to reduce cabling costs and allow rapid installation, or in front office and corporate environments to provide user mobility, Snom DECT solutions use a dedicated frequency band that is less congested than alternative wireless technologies. This allows for high quality audio with DECT's secure communication encryption. Setup is easy and intuitive thanks to the integrated installation mode on the Snom handsets. Their base stations make the Snom DECT solutions ideal for use across several floors or throughout large buildings. Snom DECT handsets provide options for professional indoor and outdoor use, including hard hat or industrial areas.
Views: 309 TelecomReseller
Do You Still Need a Deskphone?
 
18:06
You are constantly bombarded with predictions. One is that the deskphone’s days are numbered. Yes the mobile phone continues to be popular. So is the softphone. But the deskphone does have its advantages that will cause its life to last for years. Laura Espinosa, Content Marketer at Bicom Systems www.bicomsystems.com and Gary Audin provide a balanced view of the advantages of the deskphone, mobile phone, and softphone. This review offers an unbiased analysis of these three phone types in this EDUcast. Laura also explores the creation of hybrid phone solutions. What you will learn: • Deskphones are not dying • Advantages of the mobile phone • Advantages of the softphone • Hybrid Solutions • Unified Communications Apps There is more useful content from Bicom Systems including “5 Ways to Increase Customer Loyalty for ITSPs & Telcos” www.bicomsystems.com/customer-loyalty and “How to Start & Grow an ITSP” www.bicomsystems.com/how_to_start_an_itsp Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born. By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework.
Views: 93 TelecomReseller
UC & C; The Cloud Answer
 
20:25
Should you place your UC&C in the cloud or on premises or use a “hybrid” combination of both? If you have an on premises system, you could offer new features to your users by the addition of a cloud capability. Using the cloud partially or wholly delivers flexibility that can be expensive when trying to duplicate the flexibility with only on premises systems. You could use the cloud for supporting temporary seasonal “burst” traffic variations without expanding your on premises system. The cloud could also provide a backup capability thereby reducing your on premises investment and creating a co-located solution. Unified communications deployed on the cloud are typically referred to as UC as a Service (UCaaS). This podcast recorded with Lindsay Kintner, VP Product Management at Tadiran Telecom www.tadiranamerica.com and Gary Audin discusses the implementation of Unified Communications and Contact Center operations in the cloud. Lindsay presents several suggestions on efficient ways to implement a UCC solution in both the cloud and on premises to satisfy customer UC goals. This podcast covers: * Unified Communications * What is a cloud service? * Business advantages of the cloud * UC and CC Benefits * Cloud network architectures * Aeonix on AWS For over 50 years Tadiran www.tadiranamerica.com has been serving businesses of all sizes, including some of the world's largest companies and organizations in various market segments across 41 countries worldwide. Tadiran features a comprehensive family of products including IP PBXs, Softswitches, Contact Centers, and Business phones. Tadiran endeavors to provide superior solutions, support, and service to our global customer base. At the same time Tadiran Telecom strives to increase environmental awareness in the telecom market by utilizing "green technology" in its products.
Views: 492 TelecomReseller
How to Start & Grow an ITSP
 
20:36
Starting an Internet Telephony Service Provider (ITSP) business does not mean you need to be a large organization. A VAR, reseller, or MSP may want to add a new revenue stream. You may be offering services to small organizations like medical or dental practices, accountants or lawyers. By adding the telephone services you can expand your market and create greater traction with your customers. You may even want to give away the telephony service as part of your business services. You will need more than a switch. You also need the back office operations, administration, marketing, and sales support. Katherine Lloyd, Lead Generation and Handling Manager for Bicom Systems www.bicomsystems.com and Gary Audin discuss the creation and operation of an ITSP. Katherine provides a wealth of knowledge for those considering or are already in the ITSP business. She covers markets, competition, sales channels, and why features are still important. Katherine goes on to cover inventory, provisioning, and operations issues. She also presents ideas on how to add value and future proof your services. What you will learn in this EDUcast: • Approaching the Market • Delivering a Solution • Bumps in the Road • How to Grow Read the book “How to Start & Grow an ITSP” http://www.bicomsystems.com/resources Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecom Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born. By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded management tools.
Views: 146 TelecomReseller
Communications Tax Compliance
 
26:32
Are you going to offer communications services? If so, you must comply with the rules from tax authorities at the Federal, State, and Local levels. In this EDUcast, we will show you how to meet those requirements. This EDUcast is directed to communications service providers at all levels including VARs, MSPs, MVNOs, MVNEs and others. We de-mystify the compliance process by reviewing the compliance requirements then we show you a four step approach for maintaining on-going compliance. With this EDUcast, you will understand the issues surrounding communications tax and will be prepared to move forward with a compliance solution that will help you to avoid risk, interest expense, and penalties so you can preserve the value of your firm. Brent Reeves, Business Development for the CCH® SureTax® Communications product line, and Gary Audin take a deep dive into the world of communications taxes. Brent discusses registration requirements, the compliance process from registration to filing returns and how automation can reduce the costs to bill and remit while keeping you in compliance with Truth-in-Billing laws. What you will learn: 1. Definition of Communications Tax Compliance 2. Compliance Requirements 3. The Four Steps of Communications Tax Compliance 4. Returning to Compliance 5. Getting Started, 4 Steps Get it right, from the start. Ensure the accuracy of your tax calculations, reduce risk, cut costs, and save valuable time with CCH SureTax Communications www.suretax.com, the robust and accurate real-time tax calculation solution designed specifically for the communications industry. CCH SureTax Communications easily adapts to your evolving products and services, and can be customized to meet jurisdiction or industry-specific nuances. It combines best-in-class tax rates, taxability content and precise jurisdiction information with the sophisticated logic of Web-based cloud computing technology capable of handling various situations and tax rules imposed on communications, media, and digital goods.
Views: 86 TelecomReseller
Programmable Communications Services
 
22:06
You have read about, seen, and experienced unified communications as a service (UCaaS). Although it has a number of features, it is a shopping list of commodity services that are not vertical market specific. On the other hand communications platform as a service (CPaaS) provides the ability to develop unique services and integrate them with business processes. CPaaS has capabilities that providers should encompass. David Walsh, President of VoIP Innovations www.voipinnovations.com and Gary Audin discuss and compare UCaaS to CPaaS in this EDUcast. The EDUcast offers an introduction to CPaaS and its benefits to service providers. CPaaS can differentiate the provider service by vertical market and market size. CPaaS services from VoIP Innovations have a number of built-in features that can be used by the service provider or its customers. This allows for developers to program through APIs and deliver services with rapid time-to-market. What you will learn in this EDUcast: • Provider Goals • UCaaS vs. CPaaS • Customization with CPaaS (Communications Platform as a Service) • Service Differentiation • Vertical Market Specific Services • Rapid Revenue Generation VoIP Innovations www.viopinnovations.com is a key player in the VoIP industry and an upcoming player in the CPaaS industry. The provisioning, support, and billing teams developed at VoIP Innovations bring over 20 years of telecommunications experience to the table. The addition of CPaaS adds to the value of working with VoIP Innovations. VoIP Innovations provides the largest phone number and termination VoIP (Voice over IP) footprint in North America. Their network includes hundreds of thousands of numbers in over 8,500 rate centers across the US and Canada and in over 60 countries around the world. With the acquisition of Apidaze, a leading CPaaS (Communications Platform as a Service) provider, all VoIP Innovations services are now programmable, you can build your own services on their network or add voice, messaging, fax, and video to your apps, services, or business processes. VoIP Innovations also offers an ever-expanding portfolio of telecom services that were built on their Programmable Services platform. To learn more, please visit the VoIP Innovations Blog https://blog.voipinnovations.com/blog.
Views: 194 TelecomReseller
TDM is Dead, Migrate to the IP PBX
 
13:03
This EDUcast focuses on what is an IP PBX, its values, benefits, and advanced features. Listen and view this EDUcast with Ahmar Ghaffar, VP Sales and Marketing for Vodia Networks and Gary Audin to come up to speed on the IP PBX and why you need to plan on the migration to an IP PBX. Other topics in this EDUcast include: Licensing models and why user based licensing is best The pros and cons of open source software for the IP PBX The standardization of software How vendor neutrality can be achieved. Device automation; how it operates and its benefits The ability to support multi-tenancy A number of useful resources are shown at the end of the EDUcast. Visit https://www.vodia.com/ to learn more about Vodia Networks. Please click below to watch the EDUcast.
Views: 309 TelecomReseller
Better Room Design for Conferencing
 
23:32
Any room can host a conference. Conference rooms can be pre-wired but this means a static design and less flexibility for the users, which is what is required of the now common huddle rooms or touchdown rooms. But this is only part of the design. Reducing sound distractions with acoustic panels, carpeting, non-reflective surfaces all contribute to a better conference with clear understanding of the participants. Finding a solution that mitigates potential sound issues requires knowledge. In this EDUcast, Tim Mackie, Field Systems Engineer for Revolabs www.revolabs.com and Gary Audin cover many aspects that influence room design and what to look for. Tim draws on his experiences with room designs that look good but sound bad. He covers the trend to make rooms more transparent but how they deliver a fishbowl sounding conference. This comprehensive presentation also covers sound levels, distance considerations, and noise sources and how to mitigate them when equipping a room. What you will learn in this EDUcast: – Acoustical Considerations – Physics of Sound – Basic Components of Conferencing – Room Design – Technological Solutions Revolabs www.revolabs.com delivers professional microphone systems and conference phones for telephony and unified communications. The company’s introduction of wireless microphones for conferencing revolutionized business communications by allowing unprecedented freedom in meetings. Revolabs’ ability to produce superior sound in large, complex spaces delivers a full portfolio of conferencing solutions that enable the most reliable and natural conversation in every meeting space. With a full range of choices — from installed to simple plug-and-play systems, wireless or wired solutions, and local or cloud-based management — Revolabs offers the most flexible and uniform set of solutions to accommodate the needs of the entire business.
Views: 101 TelecomReseller
Sound Like an Enterprise
 
20:55
My first impression when I call a company is how well does the system that answers the call work? Does the sound equal that of a PSTN call or more like a common VoIP call? The first impression lasts a long time and is hard to change. This is true for the millions of enterprise branch offices and SMB office phones. As a reseller, you are looking for a high quality, low risk, low labor solution for your customers. Tim Sullivan, VP Sales at Ooma, Inc. http://www.ooma.com/business/ and Gary Audin discuss the business phone service as offered in a unique cloud and intelligent endpoint solution. Tim compares the PBX and key systems solutions to cloud-based services. He compares the common cloud VoIP service to one that has intelligence at the office premises. The goal is to deliver enterprise-grade phone service to the SMB. What you will learn: • Business Image is All • Communications Goals • Today’s Phone Systems • Cloud vs. PBX • Endpoint Intelligence With Ooma Office http://www.ooma.com/business/ you’ll sound more professional to your customers. Ooma Office offers reliable phone service and advanced enterprise-grade phone features like a virtual receptionist, extension dialing, conferencing, and music-on-hold. All offered at a very competitive fixed monthly charge. Whether you’re a one person business or 20, run your business on-the-go or from an office, Ooma has the solution for you. Businesses that are not always operating from a physical place may prefer Ooma Office for Mobile. Businesses that need desk phones will be best served by Ooma Office with its base station unit that plugs into your high-speed internet. And when your business grows Ooma Office can expand with your needs.
Views: 496 TelecomReseller
Wind in the Sail of UC
 
13:52
Unified Communications; you have read about, heard about it, and viewed UC webinars. Most have been technical discussions. You should be exposed to the benefits and values of UC in your operations. Unified Communications (UC) builds business. UC builds relationships. UC can be embedded into the business processes and workflow. Sheila Belzil, Marketing and Sales at Bicom Systems www.bicomsystems.com and Gary Audin recorded this EDUcast. Sheila is a power user and an evangelist for Unified Communications (UC). Sheila discusses UC from the value and benefits perspective based upon her experiences. This is a business, not technical discussion. She delves into the limitations of legacy communications and how VoIP has changed the communications landscape. Sheila covers UC’s attractions from the user perspective. She then delves into UC from the providers view. She finishes with discussing UC, the workforce, business processes, and workflow. What you will learn in this EDUcast: • Unified Communications • VoIP Influence • Legacy to VoIP • Expectations • Communications & Collaboration • Work Force & Workflows • Integrate into Business Processes Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born. By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded management tools.
Views: 78 TelecomReseller
Sangoma Lync in a Box; Simplified Implementation
 
29:33
An EDUcast by Gary Audin. Are you considering implementation of Skype for Business (Lync)? If so, do you know the complexity and implementation risks involved? Lync is software. You will need hardware to complete the installation, multiple units such as servers, gateways, and a session border controller besides some IP phones. Putting this all together can takes days dealing with licensing, hardware and software installation, and networking the hardware components together. Besides the labor involved, most IT staff contemplating Lync have never done this before thereby introducing risk into the equation. This EDUcast, recorded with Frederic Dickey VP of Product Management, Marketing, and Services for Sangoma and Gary Audin, takes you through the deployment issues and challenges of Lync. The EDUcast shows you what effort goes into a successful Lync deployment and how the implementation goals can be satisfied. What you will learn in this EDUcast: Unified Communications Defined Skype for Business (Lync) as Software Server Roles in Lync Deployment Gateway Applications to the PSTN and Legacy Devices Session Border Controllers and SIP Trunking Express for Lync (Lync in a Box) Sangoma Solutions Resources for Further Study Sangoma's solution reduces risk and complexity. Sangoma’s solution reduces risk and complexity. Sangoma has been in business for 25 years offering hardware and now software solution to OEMs, resellers and service providers. Sangoma has designed its hardware platforms to be flexible and to integrate seamlessly for the reseller and customer thereby reducing the risks and increasing channel profitability.
Views: 714 TelecomReseller
Contact Center Quality Management: Engehouse Educast
 
24:57
By Gary Audin Just managing contact center agents is not enough. You need to ensure the quality of customer/agent interactions generate satisfied callers who want to continue doing business with you. This is called quality management. Did you know that 96% of the dissatisfied customers won’t even contact the business to discuss their experience? Did you know that 86% of consumers quit doing business with a company because of a bad customer experience? Finally, 51% said they would only try to reach support once before giving up on a purchase. Quality management can reduce these numbers. Nigel Olding, Sr. Product Manager at Enghouse Interactive www.enghouseinteractive.com and Gary Audin discuss quality management as applied to the contact center in this EDUcast. The EDUcast explores the tools, processes, and procedures that should be adopted by a contact center that produces a highly effective site that will satisfy both customer and agent requirements. What you will learn in this EDUcast: Overview of Quality Management Tools Drivers for using Quality Management Tools How to quickly identify training gaps and improve coaching Methods for reducing liability and maintaining compliance Tactics to boost agent skill levels, satisfaction, and retention Enghouse Interactive’s www.enghouseinteractive.com integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. This wide portfolio places Enghouse in the unique position to offer customers and partners a fully featured single vendor solutions. These solutions support the full range of deployment methods from premise-based to private, public, or community cloud and even hybrid requirements. The solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. They have more than 1 million agent seats handling over 1 billion interactions through their systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.
Views: 84 TelecomReseller
Huddle Room Technology; the Ultimate Space for UC Users
 
18:12
By Gary Audin Tight deadlines mean teams need fast and sometimes informal collaboration. Hence, a big meeting in a conference room with the whole team is not necessary. So, what's the best way to get a group of people focused on the same problem--quickly? The Huddle Room is the answer. Huddle rooms are impromptu spaces where a few people can collaborate to make quick decisions. This EDUcast provides insights on huddle rooms and the technology that can be used for a productive collaboration. Listen to this EDUcast featuring Priti Mendiratta, Product Manager for Revolabs (www.revolabs.com) and Gary Audin. During this EDUcast you will learn all about huddle rooms, specifically, what you need to know to optimally select and configure the audio technology for a productive collaboration experience. We cover: - Business Case for the Huddle Room - What is a Huddle Room? - How to Arrange a Huddle Room - Considerations for the Huddle Room Shopping List - Post Setup Checklist - Selecting the Right Technology Revolabs, Inc. www.revolabs.com is the premier provider of audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets and applications supporting the road warrior to the executive in a boardroom. The company's teleconferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting. Revolabs' solutions eliminate the cord, facilitating natural mobility by allowing participants to move about a workspace and still be heard, without being held back by wires. Revolabs' systems are secure (encrypted), rechargeable (environmentally friendly), and GSM-impervious.
Views: 558 TelecomReseller
Integrated CX; Exploiting OmniChannel
 
21:36
There is no monolithic customer for the contact center to satisfy. Different customers demand different media. Technology now allows customers to change media, uninterrupted, during a contact center session. The omnichannel approach delivers the flexibility that a multi-channel contact center limits. Hank Groman, Director of Business Development for The Primas Group www.primas.net and Gary Audin recorded this EDUcast. During the EDUcast Hank contrasts omni vs. multi-channel contact centers and presents statistics demonstrating the attractiveness of omnichannel contact centers. He goes on to discuss the impact on both customers and agents and provides guidance on how to present the investment to your CFO. He covers the selection and implementation decisions and where to start the thought process. What you will learn in this EDUcast: • Changing Contact Centers • Omni vs. Multi-Channel • Omni Channel Impacts ; Customers & Agents • Funding, ROI, & CFO Presentation • Select a Channel & Implementation • Starting Where? The Primas Group www.primas.net has provided application development, software and technology solutions, as well as professional services to customer contact centers since 1994. Experience, quality, and reliability, have earned the trust of some of the largest customer contact centers in the industry. Their customers choose Primas because their comfort in multi-vendor environments, partnerships with industry veterans and leaders, and insistence on putting their customer's business needs ahead of technology.
Views: 32 TelecomReseller
Becoming an ITSP
 
14:22
You and your customers have encountered many Internet Telephony Service Providers (ITSPs). You may even use one. What if you could add new revenue and profit and/or retain your present customers by adding value to your existing services? You don’t have to be big to be successful, but you do need to pursue the vertical markets that you already know and solve the pain points for your customers. Nick Medina, VP of Business Development for VoIP Innovations www.voipinnovations.com and Gary Audin recorded this EDUcast for those who are interested in starting an ITSP service. Nick discusses three ways to enter the business. He goes on to provide three important steps to accomplishing the goal of becoming an ITSP. He discusses the revenue and profit as well as offering advice on how to be competitive. What you will learn in this EDUcast includes: • Understanding Telephony • Entering the ITSP Business • Deciding on Your Business Model • Choosing Your Equipment and Vendors • Marketing and Selling • Generating Revenue and Profit • Becoming a Successful Competitor VoIP Innovations www.voipinnovations.com is a key player in the VoIP industry. The provisioning, support, and billing teams developed at VoIP Innovations bring over 20 years of telecommunications experience to the table. The key to their success using technology that provides choice, automation, and control to their customers. This is delivered through their BackOffice platform, Titanium III. VoIP Innovations provides Wholesale VoIP origination and termination services, as well as thousands of DIDs and E911 connections. They are committed to delivering the best quality of service and the lowest possible price and no one else in the industry does it better.
Views: 240 TelecomReseller
WebRTC: Combatting Implementation Challenges
 
18:53
It is time to do something with WebRTC. Beyond time to think about WebRTC. The standards are mature. But the challenges persist. How do you budget your WebRTC project? Should you go it alone or use existing tools? Can you compare the benefits and risks of employing a WebRTC tool set? What case studies can help justify a WebRTC project? Sherwin Sim, Chief Technology Officer for Temasys Communications www.temasys.com.sg and Gary Audin discuss these and other WebRTC related topics in this EDUcast. Sherwin provides practical insights on the aforementioned topics, and speaks to how using a Platform as a Service (PaaS) can enhance your WebRTC implementation, lower business and technology risk, and accelerate your time-to-market. What you will learn in this EDUcast: -Where are we with WebRTC? -Challenges ahead -Budgeting for implementation -DIY or DI with tools -Use cases -Using PaaS for implementation WebRTC is supported by Google, Mozilla, and Opera browsers (today) but not Internet Explorer (IE) or Safari. You need a plug in for these two browsers. Temasys offers a free plug-in for IE and Safari that is available now. PUT PLUGIN URL HERE The plug-in can broaden the applications and uses of WebRTC. Temasys www.temasys.com.sg is leading the innovation in communications with full stack solutions for WebRTC, the new standard for peer-to-peer connectivity. Temasys makes it easy for developers and businesses to build and deploy communications features as part of any web and mobile application. The Temasys team is composed of business veterans from video & audio signal processing, telecom, e-commerce, digital media, and more. For more information, visit www.temasys.com.sg.
Views: 213 TelecomReseller
5 Ways to Increase Customer Loyalty
 
21:45
by Gary Audin Without the customer you have nothing. Customer loyalty is the key to success. Customer churn is a cost and re-marketing the customer back is more expensive than working to retain that customer. If you want to grow your business, you need to increase the number of loyal customers. You need an integrated set of tools to ensure revenue growth, continued profits, and prevent reputation damage. In this EDUcast, recorded with Stephen Wingfield, Telecom Sales Expert at Bicom Systems www.bicomsystems.com and Gary Audin, they discuss the problems and solutions encountered when selling and supporting customers. Stephen points out that the customer relationship is a long term and continuous effort. Listening to your customers and positively responding goes a long way towards customer retention. What you will learn in this EDUcast: The Importance of Customer Loyalty Consequences of Customer Churn How to Increase Customer Loyalty Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born. Bicom EDUcast June 2016 Graphic 2By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework. This mix takes the best of royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded management tools.
Views: 464 TelecomReseller
The Digital Transformation of the Phone
 
22:46
Why are there still analog phones in use? Did you know T1 transmission preceded the digital phone? How did we get from analog to digital phones? What is the best wireless technology? Are all IP phones the same? You should learn the transformation of the phone from analog to digital to understand the wide range of phone types in use today and how to support them. John Grubb, SVP of Marketing for Cetis, Inc. www.cetis.com and Gary Audin discuss the evolution of the desktop telephone in this EDUcast. The historical development of the phone provides a perspective about why we have so many types in use. John discusses the attributes and capabilities that differentiate telephones such as design, color, USB charging, Bluetooth support, and even single use phones. You may want to view the previous EDUcast, “The Desk Telephone is NOT Dead” http://www.telecomreseller.com/2016/06/21/the-desk-telephone-is-not-dead/. What you will learn: • What is a legacy telephone? Are they still in use? • How digital phones are different than legacy sets • Adapting DECT cordless phones for business applications • Many IP phones look like legacy sets, but are different • HD phones deliver an enhanced user experience • Single-use phones reduce cross-contamination risks • Emerging telephone features, and functionality Cetis, Inc., www.cetis.com formed through the 2006 merger of Scitec and TeleMatrix, and the 2009 acquisition of Teledex assets, designs, and manufactures a broad range of analog and VoIP hotel phones. In 1982 they introduced Teledex Diamond Series, the first hotel phones with programmable guest service keys and a customizable faceplate area. Today, the Diamond Series continues to be recognized as the most popular hotel phones in the world. Since 1982, hundreds of Cetis channel partners have installed more than 30 million Cetis hotel phones at 100,000 locations globally.
Views: 91 TelecomReseller
Maximizing Your Channel Incentive Program
 
24:42
For companies that go to market via indirect channels, motivating the sales reps that do not directly work for them can be a challenge. Because of this, many companies have a channel incentive program in place to try to increase lift. However, these programs are often executed in ways that reduce their effectiveness. For your company to find success with its channel incentive program, you need to examine several areas during implementation and after its launch. Tom Silk, Chief Customer Officer at WorkStride, and Gary Audin recorded this EDUcast about channel incentive programs. In this presentation, Tom covers ten ideas that are necessary to make a channel incentive program successful. From conducting preliminary research with both competitors and potential participants, to setting up promotions targeting different audiences, to determining what rewards to offer for goal completion, each area is explained in detail. Some of the things you will learn in this EDUcast include: • Setting objectives • Determining the participants • Creating competition • Selecting the right types of promotions • Compensation and rewards WorkStride is a fully-configurable software platform designed to help organizations reach and engage every part of the indirect sales organization with engaging promotions, seamless sales entry, motivating rewards experiences, expert support and more. The company has built incentive programs for clients of various sizes, including a number of Fortune 500 organizations, from a wide range of industries.
Views: 63 TelecomReseller
Going Beyond the Open Source PBX
 
15:02
By Gary Audin You have heard of Open Source Software (OSS). It’s licensed software that allows you to study, change, and distribute the OSS within the license restrictions. OSS for communications is worth pursuing but it may not have all the desired features and functions. Where do you get the additional features and functions? Is the OSS essentially hardware independent? There are valid reasons for considering OSS. In a recent survey: 66% look at OSS before considering other options. 68% said they use OSS to run part of their operation. 93% reported that their organization’s use of OSS increased or remained the same in the since 2014. 64% of the respondents reported that they are participating in OSS projects, an increase from 50% in 2014. Survey resource; “The Ninth Annual [2015] Future of Open Source Survey” https://www.blackducksoftware.com/future-of-open-source Module you may need and other issues of the applicability of communications OSS are discussed in the EDUcast recorded with Tony Lewis, VP of Sangoma U.S., and Gary Audin. What you will learn in this EDUcast includes: What is Open Source Software (OSS) Who is Using OSS Asterisk for Communications Adding Modules to OSS Hardware and Connected Devices FreePBX, The Better Approach Sangoma has been in business for 25 years offering hardware and now software solution to OEMs, resellers and service providers. Sangoma has designed its hardware platforms to be flexible and to integrate seamlessly for the reseller and customer thereby reducing the risks and increasing channel profitability.
Views: 143 TelecomReseller
You Have To Do It; UC Management and Configuration (Telecom Reseller Educast)
 
14:30
Gary Audin presents the components of UC and configuration management: Access rules and policies Assigning privileges Monitoring status Locating abuse Enforcing security … and how to think about these requirements. Teresa Dixon, Director of Product Management at Unimax expands the discussion with how Unimax resolves the UC and voice configuration problems. She also provides resources for further education at the end of the EDUcast.
Views: 37 TelecomReseller
Death of a Conference Call
 
19:33
Conference call technology can be great. However, the technology cannot overcome deficiencies beyond its control. There four elements that can impair the operational quality and success of a conference call. The four possible culprits are the near end, the far end, the conference bridging service, and a hosted PBX. Each has its own issues and problem resolutions. Jonathan McGarry, CTS Field Systems Engineer, Team Lead Northeast U.S. and Canada at Revolabs and Gary Audin discuss and review the range of things that can go wrong before and during a conference call. The EDUcast focuses separately on the near and far end problems and resolutions. It also covers the impairments caused by a conferencing bridge and a hosted PBX service and how to mitigate these as problem sources. What you will learn in this EDUcast includes: • Room acoustic issues • Network quality impact • Does the bridge help or hurt? • What you own can be the problem • Solutions for problems you cannot control • Solutions for problems you can control Revolabs, Inc. www.revolabs.com is the premier provider of audio solutions for unified communications, enterprise collaboration, and professional audio applications across a wide range of markets and applications supporting the road warrior to the executive in a boardroom. The company's teleconferencing and microphone systems are utilized across the globe for a variety of applications, from webcasts and video conferencing to podcasts and broadcasting. Revolabs' solutions eliminate the cord, facilitating natural mobility by allowing participants to move about a workspace and still be heard, without being held back by wires. Revolabs' systems are secure (encrypted), rechargeable (environmentally friendly), and GSM-impervious.
Views: 165 TelecomReseller
EDUcast: Artificial Intelligence in Enterprise Communications
 
18:10
The meeting place has become more important than ever as an increasing number of teams collaborate remotely across the globe. However, even with the evolution and growth of collaboration technology, the user has had to do all the heavy lifting, from scheduling the session, to finding and inviting participants, to gathering resources and materials for the presentation. Think about it: Wouldn’t it be convenient if you had devices that would respond to verbal instructions and learn your collaboration requirements? This can be delivered with embedded artificial intelligence (AI). Phil Marechal, VP, product management and business development at Yamaha Unified Communications (https://uc.yamaha.com/) and Gary Audin will provide a background in artificial intelligence. Marechal covers the history of AI from its inception to the present, discusses where AI can fit into the enterprise, and addresses concerns surrounding AI. He also provides examples of AI and collaboration, and predicts where AI is headed. What you will learn in this EDUcast: • What is Artificial Intelligence (AI) • Quick History - 1980 to 2018 • AI in the Enterprise • Market Growth • Concerns • AI and Collaboration • Predictions Audio and video conferencing solutions from Yamaha Unified Communications https://uc.yamaha.com/ streamline collaboration and boost productivity wherever people need to speak openly, share freely, and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. Wired and wireless options complement today’s nuanced and hectic business systems. With core tenets of simplicity, clarity, and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.
Views: 50 TelecomReseller
EDUcast: IT Best Practices in Unified Communications
 
27:32
Managing unified communications involves a wide range of IT and network resources. Providing a high-quality Customer Experience (CX) is dependent on monitoring, measuring, and analyzing data in real-time using big data engines and artificial intelligence. Enterprises want to deliver high quality interactions. MSPs are looking for new revenue streams. There are even challenges when IT network engineers talk to voice technicians who don’t speak the same language when it comes to resolving voice quality issues. Ross Williams, COO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a tutorial on UC service management. What you will learn in this EDUcast: • Unified Communications Service Challenges • What is ITIL Service Management? • Real World Statistics on Voice Quality (MOS) • Service Management in Action • Beyond the Network (Proactive/Reactive) • Real World Case Example • UC Health & Benefits Visit Virsae at Booth #433 at the International Avaya User Group conference, Avaya ENGAGE, in Austin TX, January 21 to 23. Businesses around the world use Virsae’s cloud-based business communications management platform, Virsae Service Management (VSM), to keep their communications technology running smoothly – so their channels stay open, workers stay productive, and customers always get an answer. www.virsae.com
Views: 46 TelecomReseller
UCaaS as Easy as Facebook
 
23:01
Use your phone system/service as a competitive weapon, not just dial tone with features. You need to apply analytics to your communications use so it can be optimized for the internal and the external callers. The phone system or service needs to have basic CRM capabilities. It needs to be a customer management system not just a phone system. Unified Communications as a Service (UCaaS) is very attractive. It can cost less than an on-premises system. The operations and IT staff are in the cloud, not your staff. But making UCaaS user friendly, intuitive to use, and as easy to work with as Facebook takes real design and implementation. If you are a VAR or reseller, there is profit to be made by partnering with the right UCaaS cloud. Matt Bramson, Chief Strategy Officer at RingByName www.ringbyname.com and Gary Audin discuss the UCaaS market in this EDUcast. The discussion covers the challenges to offering UCaaS and gaining user acceptance. Matt explains the UCaaS service should be as intuitive and easy to use as Facebook. He points out why many organizations are intimidated by big CRM applications and their cost. But basic CRM embedded in the phone service can significantly improve internal workflow as well as provide a user friendly interface for the external callers. What you will learn: • UCaaS in Today’s Business • Users and the Challenges (easy as Facebook) • Delivering UCaaS (internal and external) • Adopting Business Intelligence with UCaaS • Improving Your Business Image and Workflow • Features Make the Difference The RingByName www.ringbyname.com team is proving that a growing telephone company can take on the big guys and win. They have created a different kind of phone service. Built on the cloud, it combines telephony with smart software and delivers a practical and simple solution. The philosophy behind their service is enabling the client to build better relationships with your clients. This is done by providing you with real time data on all your telephony activities, missed calls, client notes, caller intelligence, conferencing, faxing, and a myriad of other features from any device anywhere there’s internet access.
Views: 65 TelecomReseller
EDUcast: WAN. Simplified
 
21:42
SD-WAN technologies and services are growing fast. In 2018, 23% of enterprises plan to deploy SD-WAN. By 2020, 50% of routers will support SD-WAN. This is very attractive but do you have the knowledge, expertise, and experience to be successful with SD-WAN? You may know the promises but do you know the challenges and how to mitigate them? Matt Hiles, Chief Operating Officer at Mosaic NetworX www.mosaicnetworx.com and Gary Audin recorded this EDUcast to discuss SD-WAN technology and services. Matt spends time describing the promises; performance, capacity, and availability. He then presents the challenges when an enterprise attempts to do-it-themselves. Matt then moves on to discuss the value propositions of using SD-WAN as a Service to combat the many challenges delivering a single point for invoice payment and management. What you will learn in this EDUcast: SD-WAN DIY: The Promise vs the Challenges • Increased Performance, Capacity, Availability • Strain on IT Resources: Quality vs Quantity • Underestimating Network Complexity • CAPEX vs OPEX • IT Staff Responsibility SD-WAN as-a-Service: The Paradigm Shift • Turn-key SD-WAN with Multiple, Diverse Carrier Links Connectivity Services • Single Vendor Solution SD-WAN as-a-Service: The Supply Chain Model Mosaic NetworX www.mosaicnetworx.com is a solution integrator for global SD-WAN as-a-Service. We provide fully managed, turnkey SD-WAN solutions that move business forward. Mosaic eliminates the network as an obstacle and empowers the WAN to be a conduit for business enablement. A single point of contact for all SD-WAN and carrier network services, Mosaic reliably delivers apps - anywhere.
Views: 64 TelecomReseller
Ensuring Successful Classroom Audio
 
24:25
Not all classrooms are in a school or university. There are classrooms in business, government, conferences, and even meetings spaces. Not all classrooms are the same, but they all have similar challenges when it comes to selecting the best audio capture. The selection depends on the room, its size, the acoustics, noise levels, and other factors such as recording sessions. In this EDUcast, Philip Stanley, regional sales manager for Revolabs joins Gary Audin to discuss the challenges organizations face when selecting microphones to meet the growing variety of classroom environments. Stanley discusses the many factors that influence the choice of the microphone, including common challenges faced and the types of microphones that may solve the problems. Attendees will leave this session with working knowledge of some best practices, such as when to use a wireless vs. wired microphone; the benefits of rechargeable batteries vs. disposable batteries; and how IT and AV departments can team up improve service and maintenance workflow. What you will learn in this EDUcast: • Microphones for Education Applications • Design Issues • Microphone Considerations • Selecting a Microphone • Best Practices About Revolabs Revolabs began its well-known technology legacy developing high-performance microphone products and has continued its expertise and leadership in the audio solutions within the unified conferencing and collaboration market. Featuring leading-edge engineering and industrial design, Revolabs’ microphones and UC solutions address the crucial aspects of call clarity and quality with built-for-speech technology. The company’s lineup includes multiple microphone solutions to provide organizations with flexible options for the various meeting spaces such as multi-purpose rooms, corporate boardrooms, offices, and lecture halls in operation today. Whether the application requires the freedom of wireless microphones for conferencing and voice lift, or wired microphones for a fixed solution, Revolabs delivers the perfect audio performance, clarity, and experience for every user.
Views: 43 TelecomReseller
Sangoma You Still Need a Lync Gateway Educast 1
 
24:05
An EDUcast featuring Gary Audin of Telecom Reseller and Frederic Dickey, VP of Professional Services & Product Management, Sangoma Technologies Lync by Microsoft is a Unified Communications (UC) platform that has become a popular solution for enterprises. Microsoft however does produce hardware for UC. The necessary hardware is available from third party vendors.
Views: 573 TelecomReseller
Hospitality Phones for Revenue
 
13:27
The hospitality phone, most think of it as a cost not a revenue producer. What if you could change the interaction with a phone so that you could generate revenue and profit beyond telephone calls? Expand your mind to include hotels, motels, conference centers, hospitals, senior living facilities, nursing homes, and B&Bs as venues for revenue-producing hospitality phones. John Grubb, SVP, Marketing for Cetis Inc. www.cetis.com and Gary Audin recorded this EDUcast. John explores the revenue opportunities for hospitality phones beyond phone call charges. He explains that dining rooms and room service revenue can be significant if the right phone is used. John also goes into the behavior of a millennial’s who have become foodies that consider the dining experiences in combination with the hotel experiences to select where they are going to stay. He points out that with the right kind of phone, hospitality organizations can lease space on the phone for speed dialing for revenue producing services. What you will learn in the EDUcast: • Hospitality Opportunities • Dining Rooms • Room Service • Emergence of Foodies • Speed Dial for Revenue • Foodie Examples Cetis, Inc., www.cetis.com formed through the 2006 merger of Scitec and TeleMatrix, and the 2009 acquisition of Teledex assets, designs, and manufactures a broad range of analog and VoIP hotel phones. In 1982 they introduced Teledex Diamond Series, the first hotel phones with programmable guest service keys and a customizable faceplate area. Today, the Diamond Series continues to be recognized as the most popular hotel phones in the world. Since 1982, hundreds of Cetis channel partners have installed more than 30 million Cetis hotel phones at 100,000 locations globally. Resources: • Blog posts https://www.cetisgroup.com/blog • Newsletter https://www.cetisgroup.com/enewsletter.html • Product information https://www.cetisgroup.com/download.html • Podcasts https://telecomreseller.com/?submit=Search&s=cetis • Press https://www.cetisgroup.com/press.html
Views: 35 TelecomReseller
Oracle EDUcast WebRTC
 
17:28
By Gary Audin WebRTC is here. It is a great tool but not an end in itself. The real value of WebRTC is the functionality it brings to the enterprise and its customers and users. The ultimate goal is to produce value. You goal is to deliver a Return On Investment (ROI). You need to know what WebRTC is. You also need to learn how to apply WebRTC to your business operations and produce a beneficial outcome. This EDUcast, recorded with Kevin Pitts, Director, Product Marketing Enterprise Network for Oracle and Gary Audin, presents a discussion of WebRTC basics, implementing WebRTC applications, and delves into the value propositions and case study examples for WebRTC.Screen Shot 2016-02-25 at 5.07.50 PM You will learn: WebRTC Overview Use Cases Return on Investment (ROI) Next steps to learn more … during this EDUcast. The EDUcast contrasts implementation with a VPN vs. using WebRTC. It provides examples of WebRTC applications and use. Screen Shot 2016-02-25 at 5.07.24 PM Oracle Communications enables enterprises to make communication a competitive advantage by seamlessly connecting people, devices, and applications with enterprise-class security and reliability To learn more about Oracle Communications, please visit oracle.com/communications.
Views: 115 TelecomReseller
Microsoft UM and Your PBX
 
23:06
You have Microsoft Exchange Online Unified Messaging (UM). You use a session border controller connected to a third-party PBX. You’ve just learned that Microsoft is terminating this capability in July 2018. You did not plan for this. You did not budget for this. It will disrupt your IT organization and disrupt your users. You need to plan a migration path with implementation before next July. Tom Minifie, CTO at AVST www.avst.com, and Gary Audin discuss the UM changes stimulated by the recent Microsoft announcement. Tom provides insight into the Microsoft announcement, explaining the business challenges that will be encountered when rethinking your connection goals. He discusses the four options that Microsoft has proposed and presents a software solution that allows continued UM operation with little disruption to the users. What you will learn in this EDUcast: • Microsoft’s Announcement • What is the Impact? • Business Challenges • Planning for the Change • Migration Options UC solutions should include flexible and secure Unified Messaging (UM), Speech-Based Call Processing, contextually aware Personal Assistant, powerful UC Mobile Clients, and advanced notification and information access solutions that integrate with the databases of your organization. AVST’s broadest UC interoperability platform serves as the foundation for its best-of-breed UC applications. By connecting new and existing communications technologies, AVST facilitates the migration of your enterprise to the Cloud, IP, and Microsoft Skype for Business. AVST maintains relationships with virtually all of the major premise and cloud communications technology providers to ensure that your UC solutions and your business are always “future-proof.” Resources: Quick Guide: Understanding Microsoft Exchange Online UM Options: http://www.avst.com/downloads/public/2014_master/AVST%20Microsoft%20Exchange%20Online%20UM%20Options.pdf White paper: 7 Steps to Unified Messaging Success: http://www.avst.com/downloads/public/2014_master/7%20Steps%20to%20Unified%20Messaging%20Success.pdf Archived webinars http://www.avst.com/webinar/archive.asp See more at: http://www.avst.com/
Views: 78 TelecomReseller
Seamless Collaboration Leveraging WebRTC”
 
18:53
You know Unified Communications and Collaboration (UC&C). You have heard of WebRTC but are not sure what it is, how it works, and how to apply WebRTC commercially. WebRTC can support multiple media. The enterprise needs to evaluate the combination of WebRTC and UC&C. There are challenges for UC&C including disjointed applications, geographically dispersed users, and ensuring UC&C is available everywhere at any time. But there is also a rich UC&C experience to be gained by enabling UC&C with WebRTC. Viewing this EDUcast will help you to understand the values and benefits of mating WebRTC and UC&C. Mayank Choudhary, Director, Product Marketing for Oracle Communications www.oracle.com and Gary Audin discuss the marriage of WebRTC with UC&C in this Educast recording that includes a video demonstration of WebRTC plus UC&C. What you will learn in this EDUcast: What is WebRTC? Commercial WebRTC Services Enterprise Value Creation through WebRTC WebRTC to UC&C Enterprise WebRTC Challenges Enabling UC&C The UC&C Experience ADD ABOUT 3 TO 4 SENTENCES TO DESCRIBE YOUR PART OF ORACLE HERE.
Views: 249 TelecomReseller
EDUcast: Conferencing Done Right
 
24:42
Superior audio conferencing is much more than a good microphone and speaker. Meeting rooms vary. Who is in the room and what they are doing varies. Conditions change. There are embedded technologies that can compensate for the impairments typically encountered in a meeting room acting as a conference room. Holger Stoltze, Senior director of Technical Sales & Marketing for Yamaha UC (https://uc.yamaha.com/) and Gary Audin recorded this EDUcast as a tutorial covering the many technologies required in an audio-conferencing system. No matter where you hold the conference, there will be noise, other sounds, and acoustic problems. Stoltze discusses eight different technologies that, combined together, produce clear and understandable conversations. He provides examples of each problem with the solutions available so you can evaluate conferencing systems. What you will learn in this EDUcast: • Conference Technology Goals • Sound Processing Features • Adaptive Echo Cancellation • Noise Reduction • Automatic Gain Control • Automatic Tracking • Dereverberation • Automatic Room EQ • Human Voice Activity Detection (HVAD) • Automatic Audio Tuning Yamaha UC https://uc.yamaha.com/ audio and video conferencing solutions streamline collaboration and boost productivity wherever people need to speak openly, share freely and create exceptional things. Yamaha’s considered approach to building enterprise-grade microphone systems, conference phones, and video sound bars ensures exceptional audio quality, ease of connectivity and flexibility for meetings across the table or across the globe. Wired and wireless options complement today’s nuanced and hectic business systems. With core tenets of simplicity, clarity and efficiency, Yamaha brings to unified communications a passion for sound and performance that has been creating excitement and inspiration for more than 130 years.
Views: 37 TelecomReseller
Configuring UC for End Users: From Huddle Room to the Board Room
 
21:03
Audio conferencing is part of Unified Communications (UC). UC is for the end user not the technologist. Although many forms of communications are available, both audio and video conferencing depend on high quality sound. If the sound is unintelligible, then collaboration is next to impossible. You can take the UC audio/video conference technologies for granted. But is it good enough for long conferences? Can everyone be easily understood? Do you get tired trying to understand everyone? Is the conference efficient and productive? In this EDUcast, you will learn: What is UC and how it should be built from the end user perspective? Why is sound quality so important to audio conferencing? The trends occurring in the UC market The challenges for UC administrators How to deliver an excellent conference call Features that users want and need How excellent conferencing produces revenue and reduces cost
Views: 85 TelecomReseller
End DID Management Headaches! Unimax Educast
 
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This EDUcast will demonstrate a powerful way to manage, identify, organize, and report on phone and voice mailbox numbers (such as DIDs, directory numbers and extensions) without spreadsheets, or other manual methods. Learn how to: * Instantly find the next available number from custom ranges * Synchronize with PBX, UC and/or voice mailbox systems to always provide the most up-to-date number inventory * Provide client specific transformation rules which automatically transform numbers between E.164 format, 10-digit phone number format and variable digit extensions even in multi-vendor environments * Much more… This EDUcast is required learning for all Avaya (Red & Blue), Cisco, Lync (Skype for Business), AVST and other UC system users. View the EDUcast at www.NumberManagementEDUcast.com
Views: 86 TelecomReseller
SIP Trunking – Ready for Prime Time
 
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Genband EDUcast SIP Trunk An Educast by Gary Audin SIP seems to be everywhere. SIP trunks are the common implementation for replacing the legacy PRI connections to the PSTN. This is called off-net. SIP trunks are also used to connection enterprise sites. This is called on-net. There are multiple justifications for moving to SIP trunks besides cost reduction. Unfortunately, SIP trunks come in different flavors. Screen Shot 2015-01-05 at 9.46.43 AM They are not all compatible nor do they offer identical services. Learning more about SIP trunks will help the enterprise IT staff to know what they are getting into, how to protect their private networks from intrusions, the role of the SBC, and its selection criteria. These are the elements of this EDUcast recording with Ashish Jain, Director, Solutions marketing for GENBAND and Gary Audin.
Views: 203 TelecomReseller
3 Steps to Future-Proof Your Nortel Investments
 
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Do you want a vendor specific or vendor neutral Unified Communications solution? In today’s environment you want a software defined solution not based on a specific hardware platform. Therefore you need to find software that is interoperable with any platform. Wouldn’t it be great to move the same software and user experience to new hardware as you retire the old hardware or scale to a larger operation? The decision will affect the enterprise, VAR, MSP, and consultant. Hardy Myers, CEO and President of AVST www.avst.com and Gary Audin discuss software only UC solutions in this podcast recorded at the NEC Advantage conference. Hardy speaks of the trend of software UC solutions and their flexibility to operate on many platforms. Hardy discusses different delivery models for UC from telecom incumbents, IT incumbents, service providers and integrators, and pure play providers all of which may be part of the enterprise solution. Interoperability is therefore paramount. What you will learn: • Emerging Influencers/Trends Impacting UC Decisions • Immediate Security and Compliance Concerns for Nortel Customers • Enhance Your Nortel Environment with Next-Generation UC Features • Future-Proof your Nortel Infrastructure to Facilitate Evolution UC solutions should include flexible and secure unified messaging, speech-based call processing, contextually aware personal assistant, powerful UC mobile clients, and advanced notification and information access solutions that integrate with the databases of your organization. The broadest interoperability suite in the communications industry serves as the foundation of our best-of-breed UC solutions. By connecting new and existing communications technologies, AVST facilitates the migration of your enterprise to the Cloud, IP, and Microsoft Skype4B. AVST maintains relationships with virtually all of the major premise and cloud communications technology providers to ensure that your UC solutions and your business are always “future-proofed.” See more at: http://www.avst.com/company/index.asp#sthash.fLk1vRf2.dpuf
Views: 81 TelecomReseller
Conference Call Quality Matters
 
22:33
Communicating and collaborating over distance have become the norm for the way we work today. When it comes to conference rooms, the quality of our communications experience begins with the devices we use, including the conference phone. Everything from room sizes and design materials to the number of participants and seating arrangements can affect how well we can hear and understand what is being said. One size does not fit all. Denise Iverson, industry expert representing Revolabs www.revolabs.com and Gary Audin discuss the technical challenges and solutions for ensuring a high quality conference experience in this EDUcast. Denise provides a good tutorial on the factors influencing speech transmission from voice capture at the near end to voice reproduction at the far end. She covers the methods for reducing noise and sound reverberation, the effects of compensating for distance on voice pickup and reproduction, and best practices for speech intelligibility. You will learn: • Why one size of audio product doesn’t fit all rooms. • Why the biggest/highest specification is not always the best. • What you should look for: – From audio pick up – From audio playback – From audio processing • And when you have all that right, what else can you do? Revolabs www.revolabs.com delivers professional microphone systems and conference phones for telephony and unified communications. The company’s introduction of wireless microphones for conferencing revolutionized business communications by allowing unprecedented freedom in meetings. Revolabs’ ability to produce superior sound in large, complex spaces delivers a full portfolio of conferencing solutions that enable the most reliable and natural conversation in every meeting space. With a full range of choices - installed or plug-and-play systems, wireless or wired solutions, and local or remote management capabilities - Revolabs offers the most flexible and uniform set of solutions to accommodate the needs of the entire business.
Views: 71 TelecomReseller